Returns & Refund Policy

1. Return Eligibility

We accept return requests within 30 days of the delivery date. To be eligible for a return, your item must meet the following conditions:

• Item is unused, unassembled, and in its original packaging.
• Item is free from damage caused after delivery (e.g., writing, stickers, moisture).
• You have your order number or proof of purchase.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Custom or personalized packaging orders.
• Items purchased during a clearance or final-sale promotion.
• Items that have been used, assembled, or altered.
• Digital downloads or design templates.

3. Damaged or Defective Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos of the issue. We will send a replacement or issue a full refund at no additional cost to you — no need to return the item.

4. How to Start a Return

Follow these simple steps:

1. Email us at [email protected] with your order number and reason for return.
2. We will respond within 1–2 business days with a Return Merchandise Authorization (RMA) number and return instructions.
3. Securely pack the item(s) and ship to the address provided. Write your RMA number on the outside of the package.
4. Once we receive and inspect your return, we will process your refund within 5–7 business days.

5. Refund Method & Timing

Approved refunds are issued to your original payment method. Please allow:

• Credit/Debit Cards: 5–10 business days after approval.
• PayPal: 3–5 business days after approval.
• If your refund is delayed beyond these windows, please contact your bank or payment provider before reaching out to us.

6. Return Shipping Costs

• Our error (wrong item, defective, damaged): We cover return shipping costs in full.
• Customer preference (change of mind, ordered wrong size): The customer is responsible for return shipping costs. We recommend using a trackable shipping service.
• Original shipping charges of $4.99 are non-refundable unless the return is due to our error.

7. Order Cancellations

Orders can be cancelled within 24 hours of placement for a full refund, provided the order has not yet shipped. To cancel, email us immediately at [email protected] with your order number. Once shipped, standard return procedures apply.

8. Exchanges

We do not process direct exchanges at this time. If you’d like a different item, please return the original (if eligible) for a refund and place a new order. This ensures the fastest processing time for you.

Contact Us

Questions about a return or refund? Our support team is ready to help.